Shipping & Returns
Please specify during checkout how you require goods to be shipped, or if you will be collecting them from the store. We cannot be held liable for any goods damaged, or missing in transit, but we do register every item shipped out, and pack them so as to absolutely minimise any damage.
Fragile goods are often left in their boxes with the polystyrene packaging, and this allows for safe shipment, but does occupy more volume. Whilst we try and minimise packing space as best as possible, please realise that large orders will require multiple boxes. Our postage rates are that of the courier used.
PLEASE NOTE: This site has been built with clubs and corporate bodies in mind, who generally order their good two weeks to a month or more in advance. This is ample time to be able to turn around such orders. As most items have to be custom built and engraved we simply cant offer a 'next day delivery' service. Please allow up to 10 days for your goods to reach you, and should you require an urgent order, please contact us before placing your order so we can recommend the appropriate solutions to avoid possible disappointment.
Where possible, we do endeavour to get your goods out as soon as we possibly can, and regularly ship same or next day on items that are in stock at the time of order. All items are sent registered and can be tracked.
Owing to the nature of the product, we cannot accept returns on any items. We will gladly replace a product if it is found to be defective in any way within 14 days of purchase, or if we are at fault with the engraving. All engraving is double checked so as to minimise mistakes our end, but unfortunately nobody is perfect and certain errors do occur. We are always happy to rectify these at no charge. The customer's engraving list is final, and any changes to this once the engraving has been done may incur addiitional charges.
